Question 1

How can I volunteer at the Rex Theater?

Accepted Answer

Volunteer opportunities are available during shows and at other times. View available slots here: https://evite.me/yD9cCHrPuV

Question 2

Can I book a show at the Rex Theater?

Accepted Answer

We welcome guest promoters. If you're interested in renting the Rex Theater to book your own show, email us for more information. Booking agents and talent buyers should contact Joel Grubb, Talent Buyer and Event Producer, at joel@midwoodentertainment.com.

Question 3

Can I rent the Rex Theater for my event?

Accepted Answer

The Rex Theater does not currently offer rental opportunities, unless you partner with Chestnut Creek School of the Arts or the Twin County Arts Council.

Question 4

How can I find out about shows?

Accepted Answer

Be the first to know about new shows by signing up for our email list. You'll find a place to enter your email address in the footer of every page on our website. We send regular updates about new shows, exclusive presales and contests. Our website is updated frequently with new shows and other information, and we announce new shows on Facebook and Instagram. Presales and certain other offers are reserved for our email list and will not be posted on social media or our website.

Question 5

What kind of payment does the Rex accept?

Accepted Answer

We accept cash and major credit cards for tickets, concessions, and Rex Theater merchandise. Artists selling merchandise always accept cash but do not always accept credit cards.

Question 6

Can I purchase Rex merchandise?

Accepted Answer

Yes! The Rex theater offers t-shirts and will be expanding merchandise throughout the year.

Question 7

Can I take photos and videos during performances?

Accepted Answer

Photo or recording policies are set at the discretion of our artists and change show to show. You may bring your camera with the understanding that we may require you to check it with us for the duration of the show. Generally, we do allow point-and-shoot or mobile device cameras. We do not allow flash photography or professional cameras with removable lenses. No video or audio recording is allowed in the venue at any time. Members of the press may request to shoot photos by contacting us in advance at rextheater@galaxva.com to arrange a press pass.

Question 8

Can I bring my bag into the venue?

Accepted Answer

Yes. We prefer you bring only small bags, and we reserve the right to search any bag brought into the venue.

Question 9

Do I need an ID to enter the venue?

Accepted Answer

Unless the performance specifies an age restriction, an ID is not required.

Question 10

What food, lodging and shopping is in the area?

Accepted Answer

Galax, VA is full of unique eateries, restaurants, shops, hotels, and parks. There is always something to do within a short walk or drive of The Rex.

Question 11

Where do I park?

Accepted Answer

There is plenty of on-street parking near the Rex Theater, as well as public parking lots close by. Patrons who park in private lots of individuals or businesses do so at their own risk and may be subject to towing. There are handicapped spaces available across the street at the Grayson Street lot, but the number is limited. We advise arriving early to ensure you secure an accessible space.

Question 12

Are refreshments available at events?

Accepted Answer

Concessions are available. We do not allow outside food or beverages inside the venue.

Question 13

Are children allowed at events?

Accepted Answer

Everyone is welcome at all shows unless noted on the event page. Check individual show listings for other details.

Question 14

What time should I arrive?

Accepted Answer

The box office and doors open 1 hour prior to the event time. Check your scannable ticket for door and show times.

Question 15

Do you offer refunds?

Accepted Answer

The Rex Theater employs a NO REFUND policy. We only offer refunds when a show is canceled or rescheduled. Refunds for canceled shows will be processed automatically. If a show is rescheduled, tickets for the original date will be honored for the new date. However, you may request a refund within 21 days. Service fees are always non-refundable.

Question 16

What is the service fee?

Accepted Answer

We do everything we can to make ordering tickets through our website as convenient and efficient as possible. To serve you best, we partner with the top vendors in the industry to provide reliable, easy-to-use ticketing technology. Our fees are typically significantly lower than the industry average, and all necessary fees are clearly indicated during the purchase process for each event.

Question 17

If a show says "Sold Out" on your website, will tickets be held for the door?

Accepted Answer

No, sold out means no more tickets are available.

Question 18

How do I purchase tickets?

Accepted Answer

The best way to buy tickets is here on our website. Your email receipt is your scannable ticket to present when you arrive. Please print it out or have it available on your mobile device to present at the door. Our box office opens at 6PM the night of the show. The price is the same at the Box Office as it is online.

Question 19

Is the Rex Theater handicapped accessible?

Accepted Answer

Accessible seating is available for our guests with disabilities, and both the building and bathroom are handicap accessible. Guests who purchase accessible seats are allowed to have up to three people sitting with them, based on availability. Accessible seating is allocated on a first come, first-served basis, so we encourage purchasing tickets as far in advance as possible. We will make every effort on the day of an event to provide the seating accommodations requested. Tickets for accessible seating can be purchased online. The Rex Theater patrons use on-street parking and public parking lots near the facility. We advise arriving early to ensure you secure an accessible space.

Question 20

What is the Rex Theater's capacity, and what are the seating arrangements?

Accepted Answer

The Rex Theater can seat up to 224 people. Each event will have a configuration to fit the genre of music or event being presented and to enhance your concert experience. Check a show's listing to see the seating arrangements for a specific performance.

Frequently asked questions

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